Return & Refund Policy
1. Return Eligibility
Customers may request a return within 14 days of delivery, provided that items are:
- Unopened and unused
- In original manufacturer packaging
- In resaleable condition
- Free from installation marks, damage, or tampering
Non‑returnable items:
- Software licences & activation keys
- Special‑order or custom items
- Items that have been installed, powered on, or used
- Clearance, end‑of‑line, or bespoke goods
2. Faulty or DOA Items
- Faulty products are handled under the manufacturer’s warranty or distributor fault‑return process.
- A technical assessment may be required prior to approval.
- Replacements or repairs follow supplier lead times.
3. Restocking Fees
Returnable items may incur a restocking fee between 10% and 20%, depending on the manufacturer or distributor’s policy.
This fee covers inspection, repackaging, and supplier handling charges.
4. Return Shipping Responsibility
- Customers are responsible for the cost of return shipping unless the item is faulty or incorrectly supplied.
- Mediascape does not accept responsibility for items lost or damaged in transit—customers should use an insured and trackable service.
5. Step‑by‑Step Return Process
- Email orders@mediascape.ltd.uk with your order number and reason for return.
- Our team will issue an RMA (Return Merchandise Authorisation) and instructions.
- Customers must package items securely to avoid damage during transit.
- Once received, items are inspected by Mediascape or the supplying distributor.
- Refunds are processed within 7–14 business days after inspection approval.
- Restocking fees (if applicable) are deducted from the refund amount.
6. Inspection Before Refund
Refunds are only issued after a successful inspection confirming:
- The product is unused
- Packaging is intact
- All accessories are present
- No signs of installation, damage, or tampering
If an item fails inspection, it will be returned to the customer at their cost.
