Shipping Policy

1. Processing & Dispatch Times

• Orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays).
• Orders placed after 3:00 PM are processed the next business day.
• In the event of supplier delays, customers will be notified promptly.

2. Shipping Methods & Delivery Times

We offer the following delivery options within the UK:

• Standard Delivery (3–5 business days)
• Express Delivery (1–2 business days) — available upon request and subject to quotation.
• Pallet / Large-Format Freight Delivery for oversized AV equipment such as large displays, interactive panels, LED walls, racks, and multi-unit shipments.

Delivery timeframes may vary depending on courier availability, destination, and distributor stock.

3. Large-Format & Pallet Delivery Requirements

For safety and successful delivery of commercial AV goods:

• The customer must ensure suitable access, including doorway height/width, lifts, loading bay access, and safe drop points.
• Pallet deliveries are kerbside only unless otherwise arranged.
• Failed or refused deliveries may incur redelivery or restocking fees.

4. Tracking & Delivery Communication

• Tracking information is provided once the order has shipped.
• Customers should not contact couriers directly, as this may delay resolution—please contact Mediascape support for delivery queries.

5. Damaged or Missing Items

• All delivery issues must be reported within 48 hours of receipt.
• Damage claims must include photographic evidence of packaging and the item.

6. International Shipping

International shipping is not currently offered.

This statement is included to meet Google Merchant Centre requirements.